1. When you answer the phone, you should say.....................

hold on

can you talk a massage?

Thank you for holding

good morning, Soha speak

2. You want to tell someone that the number is wrong. You should say............

the line's free now

would you like to leave a message?

I'm afraid you've got the wrong number

I'm trying to contact

3. If you call to Jana, and his mother'll answer. what do you say?

Could I speak to Jana please?

Can I help you?

Where are you calling from?

Who's speaking?

4. If you want to know his name, what will you say?

I'm calling from Tokyo

Could you hold on please?

Where are you calling from?

Who's calling please?

5. When you come back from the holding, what will you say?

Could you give me your name please?

Thank you for holding

Can I help you?

What's your number please?